Returns & Exchanges

At New Arrival, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items. Simply ensure your items are in their original condition with tags attached to qualify for a full refund.

1

Initiate Your Request

Log into your New Arrival account and visit the 'Order History' section to select the items you wish to return and generate your unique return authorization.

2

Pack Your Items

Securely place the unworn items with original tags into their original packaging or a sturdy shipping box to prevent damage during transit.

3

Ship It Back

Affix the prepaid shipping label provided in your email to the outside of the package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund back to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing